The Power of Apology

In my experience, apologies in business or civil litigation mediation are the exception not the rule.  There may be good reasons for this but you should never underestimate the potential…

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Power in Negotiation

Benjamin Franklin is credited with saying that "Necessity never made a good bargain!" In his wonderful book, Practical Negotiating, Tom Gosselin contends that "In negotiating, power is a function of…

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